H2 Hub offers international shipping to USA and The Rest of the World. For orders of $448 SGD and above, the shipping fee is Free. For orders of $447.99 SGD and below, the shipping fee is $35 SGD. For orders of $2000 SGD and above, the shipping fee is $35 SGD which includes extra insurance for watches priced above $2,000 SGD.
All International orders will be shipped using DHL Express/FedEx. Delivery will take 3 to 5 working days depending on custom clearance. Once your parcel has been sent, you will receive a shipping confirmation email containing the tracking number so that you can track the status of your parcel. You may track the status of your parcel at http://www.dhl.com.sg/en/tracking.html
In the event of exceptions due to certain zones and customs rules, you will be informed and not be obliged to proceed. A cancellation and full refund will be in order.
We seek your understanding about our shipping rates as we have tried other cheaper shipping options in the past and it had resulted in delays or loss of shipments which ended up in bad customer experience. When you buy a watch or any piece of jewellery from us, your experience is of the utmost importance to us and we only want to offer you the best experience.
If you are located in a remote area such as Brazil, Russia etc. Or if the shipping fees is high due to the weight of the product, we reserve the right to increase the shipping fees, as charged by the courier services (Up to 50SGD). We will send you an additional invoice to cover for the additional charges if necessary. (Applicable for all countries)
Based on the refund policy, we will not be able to cancel any orders or perform a refund if a customer is unwilling to pay for the additional shipping